Frequently asked questions

For Physicians

CareAxis is a non-profit network of surgeon-trained physiotherapists, medical and surgical specialists, and other care providers coordinated by CareAxis to provide our patients with specialized, timely, and ​evidence-based care.

While a referral by a physician is not required to access our services, CareAxis does offer some services free of charge to eligible patients through our funded spine program. A referral from a physician is required to ascertain program eligibility. All patients referred to CareAxis by their physician will be automatically considered for enrollment in our spine program.

To learn more about our spine program, click here.

You can refer your patient to CareAxis for an assessment by completing a referral form.

Referrals must be on our form unless from an EMR system. EMR referrals are acceptable if all required information is provided, specifically:

  1. Patient’s full name
  2. Patient’s date of birth
  3. Patient’s health card number
  4. Patient’s primary telephone number
  5. Patient’s full address, including postal code and city
  6. Where is the patient experiencing the worst pain/symptoms (choose one: back, leg, arm, neck)
  7. Are emergent RED FLAGS present (yes/no). IMPORTANT: CareAxis does not accept patients with emergent red flags. Please refer your patient directly to the closest Emergency.
  8. Other relevant patient information (e.g., medications, comorbidities, special needs)
  9. Referring primary care provider’s full name
  10. Referring primary care provider’s license number
  11. Referring primary care provider’s email, fax and telephone  number
  12. IMPORTANT: The referral must contain the following text: “I hereby refer this patient to CareAxis and, if necessary, medical imaging and a physician specialist.”

CareAxis is suitable for patients with a wide variety of non-emergent spine diagnoses and presentations, including: back pain, sciatica, lumbar stenosis, spinal stenosis, neurogenic claudication, degenerative disc disease, slipped disc, herniated disc, lumbago, pinched nerve, neck pain, neck pain with referral into the arms, and neck related arm pain.

Given our focus on early management, it is recommended to refer patients in the above-mentioned scenarios prior to initiation of an opioid prescription, diagnostic imaging referral, or specialist referral.

Patients with the following emergent red flags should be referred directly to the closest emergency department:

  • Possible Cauda Equina Syndrome (saddle anesthesia about anus, perineum or genitals; urinary retention with overflow incontinence; loss of anal sphincter tone/fecal incontinence)
  • Progressive neurologic deficit
  • Significant trauma

Upon receipt of a completed referral form, a Care Coordinator will contact your patient to schedule an assessment at a time and date of his/her convenience with a CareAxis physiotherapist.

All patients referred to CareAxis by their physician will be automatically considered for enrollment in our funded spine programs, which provide CareAxis services free of charge to eligible patients. The Care Coordinator will inform your patient of his/her eligibility status.

No, our broad network of surgeon-trained physiotherapists often allows for same-day appointment bookings, if requested.

Patients will be initially assessed by one of our surgeon-trained physiotherapists in the community. The CareAxis physiotherapist will provide your patient with a thorough assessment and develop a personalized treatment plan (based self-management strategies) to help them better manage their pain.

Patients deemed potential surgical candidates will be referred for further assessment. The physiotherapist will refer the patient to diagnostic imaging (e.g. MRI), recommend appropriate advanced interventions (e.g. spinal injections), and refer patients for a consultation with a spine surgeon, when indicated.

CareAxis physiotherapists work from independent clinics throughout Montreal and surrounding areas. We are continually expanding our network of clinics to better serve your patients. 

To find the closest clinic, click here.

If there is an indication for referral to a non-spine specialist (e.g. for possible inflammatory or pain disorder issue), you will receive this recommendation from the CareAxis physiotherapist to arrange the necessary referral.​

​As the CareAxis network expands to include more non-spine specialists, we will increasingly offer patients expedited access to these specialists.

CareAxis physiotherapists will not provide patients with adjunct pharmacological therapy.

CareAxis physiotherapists will take the time to educate patients on their condition. They may recommend evidence-informed adjunctive hands-on or other available non-pharmacological treatments, as indicated, to support self-management.

Patients are free to pursue adjunct physical therapy with their CareAxis physiotherapy or pursue other options empowered with a better understanding of their condition.

You will receive a consultation note post-assessment outlining the patient’s clinical presentation, prognostic factors, activity/work modifications and next steps, including any additional referrals.

For complex patients, the CareAxis physiotherapist will initiate further discussions with the referring physician regarding the consultation, any items needing clarification, and to address identified concerns.

Please note that patients can self-refer to CareAxis. For self-referred patients, consult notes will be shared with a patient’s physician at the patient’s request.

Free Assessment
for eligible seniors

More Questions?

Send us a message

Book an assessment today with our physiotherapists as your first step to recovery.

Physiotherapist (Part-time)

(Multiple locations in QC)

Are you passionate about our healthcare system? Do you want to improve the wellbeing of millions of patients? Do you enjoy working with/in disruptive startups?

Who we are:

CareAxis is a non-profit network of surgeon-trained physiotherapists, medical and surgical specialists, and other care providers poised to revolutionize care for patients with back pain and other debilitating musculoskeletal conditions. We provide our patients with:

Job Responsibilities:

As a member of CareAxis, the physiotherapist will be responsible for delivering patient assessment and education from his/her existing practice location. He/she will act as the primary point of care for consultation and assessment of referred patients and will identify signs and symptoms requiring diagnostic imaging and/or referral to a physician specialist. The physiotherapist will provide a defined program of care to the patient with an emphasis on education, self-management and health promotion strategies. He/she is responsible for documenting assessment results and treatment plans.

All CareAxis physiotherapists will be connected through a centralized patient management system. Please note that successful candidates must complete both practical and theoretical training by board-certified surgeons and other spine specialists to earn there CareAxis credentials. The training is free for selected candidates.

Job Duties:

1. Expert Practice

2. Teaching and Learning

3. Organization Responsibilities

4. Program Evaluation

Skills and Qualifications:

  • At least 10 years of clinical experience managing patients with musculoskeletal conditions, in particular spine conditions, following completion of an accredited, entry-to-practice program in Physical Therapy, required.
  • Member in good standing of professional/legislative college at the provincial level with no history of disciplinary action, required.
  • Work out of a clinic that satisfies the high standards of CareAxis, required.
  • Advanced or extended practice certification (e.g., arthritis care), preferred.
  • Experience in academia, clinical research or public health, preferred.

Veuillez remplir les champs ci-dessous et joindre votre CV

    Prénom *
    Nom *
    Adresse électronique *
    Numéro de téléphone *
    Poste *
    Nom de la clinique *
    Adresse de la clinique *
    Pourquoi souhaitez-vous vous joindre au réseau CareAxis? *
    Curriculum vitae *

    N’hésitez pas à nous envoyer vos questions et commentaires

      Prénom *
      Nom *
      Adresse électronique *
      Numéro de téléphone *
      Je suis un/une... *
      Objet *
      Votre message *

      Care Coordinator (Part-time)

      (Montreal, QC)

      Are you passionate about our healthcare system? Do you want to improve the wellbeing of millions of patients? Do you enjoy working with/in disruptive startups?

      Who we are:

      CareAxis is a non-profit network of surgeon-trained physiotherapists, medical and surgical specialists, and other care providers poised to revolutionize care for patients with back pain and other debilitating musculoskeletal conditions. We provide our patients with:

      Job Responsibilities:

      The Care Coordinator will be responsible for: supporting CareAxis physiotherapists and staff; screening and sorting patient referrals; scheduling patient appointments and arranging referrals; billing patients and third-party payers; controlling accounts receivables; documenting patient intake information and preparing medical reports and correspondence; maintaining office files and patient records; supporting outreach to family doctors; supporting marketing communications, including social media accounts; and providing basic English-French translation support.

      Job Duties:

      Skills and Qualifications:


      Les informations contenues dans le site Web de CareAxis ne sont offertes qu’à titre d’information et dans un but éducatif. Il s’agit d’un site Web canadien, et son contenu s’adresse uniquement aux résidents canadiens. Ce site Web ne donne pas de conseils médicaux. Le site n’est pas conçu, ou prévu, pour donner des conseils médicaux ou être utilisé pour établir des diagnostics.

      CareAxis, ses médecins et ses professionnels de la santé ne peuvent être tenus responsables de tout préjudice, réclamation, coût ou obligation issu de l’utilisation, bonne ou mauvaise, des renseignements que contient ce site Web, que ces obligations soient au chapitre des droits sur les contrats, la négligence, les biens ou du droit législatif. Nous ne garantissons ni certifions la qualité, l’exactitude, l’exhaustivité, l’opportunité, la pertinence ou l’adéquation des informations présentées.

      Des liens vers d’autres sites sont offerts à titre de référence, pour vous aider à identifier et repérer d’autres ressources Internet qui pourraient vous intéresser. Veuillez vous rappeler que les ressources Internet ne peuvent se substituer aux conseils d’un professionnel de la santé qualifié. Nous n’engageons pas notre responsabilité quant à l’exactitude ou la pertinence des informations contenues dans les autres sites, pas plus que nous endossons leurs points de vue.

      ​Droit d’auteur et utilisation du contenu

      Le droit d’auteur sur tous les renseignements contenus dans le site Web de CareAxis appartient à CareAxis. En tant que visiteur de ce site, vous recevez la permission limitée de visionner et imprimer les informations fournies uniquement pour une utilisation personnelle, non commerciale, à la condition que ces informations ne soient pas modifiées et que les mentions relatives au droit d’auteur et autres droits soient conservées. On ne peut reproduire, republier ou rediffuser, par quelque moyen ou sous quelque forme que ce soit, aucune des informations, sans la permission écrite préalable d’un représentant autorisé de CareAxis.

      En utilisant notre site Web, vous acceptez de respecter les politiques et modalités indiquées dans la présente déclaration et consentez à l’utilisation de témoins de la façon décrite ci-dessus.

      Mises à jour

      Nous réviserons cette déclaration au besoin.

      La protection des renseignements personnels

      CareAxis est résolu à veiller à ce que les renseignements médicaux de nos patients soient traités avec respect et protégés pour assurer leur confidentialité.

      Renseignements personnels ne serviront qu’aux fins expresses pour lesquelles ils ont été fournis (par exemple pour répondre à une demande précise, faire une demande d’emploi).

      Fournisseurs de services – Nous pouvons faire appel à des tiers pour faciliter nos services ou pour fournir nos services en notre nom. Nous souhaitons vous informer que ces tiers ont accès aux informations personnelles fournies à CareAxis ou collectées par celle-ci. La raison est d’accomplir les tâches qui leur sont assignées en notre nom. Cependant, ils sont obligés de ne pas divulguer ni utiliser les informations à d’autres fins.

      Journaux du serveur – Nous aspirons à améliorer l’accès, la conception et la fonctionnalité de notre site Web, de manière à ce que vous puissiez trouver aisément et rapidement l’information que vous recherchez. Pour ce faire, nous devons déterminer le genre d’information auquel les visiteurs accèdent le plus souvent et nous sommes susceptibles de le faire en recueillant des statistiques comme les adresses du protocole Internet, le type de navigateur, le nom de domaine, les périodes d’accès et en nous reportant aux adresses de site Web. Ces statistiques sont utilisées pour améliorer notre site Web et pour s’assurer que celui-ci offre une expérience Web optimale aux visiteurs.

      Lorsque vous visitez notre site, il vérifiera le genre de navigateur (par ex, Internet Explorer, Google Chrome) que vous utilisez pour vous donner accès au style de page qui se prête à ce navigateur pour vous permettre de mieux visiter notre site. Nous ne relions aucun renseignement du journal du serveur à d’autres données qui nous permettraient d’identifier les visiteurs.

      Liens vers d’autres sites Web – Ce site offre des liens menant à des sites Web de l’extérieur ou de tierces parties. CareAxis n’est pas responsable des pratiques de protection des renseignements personnels ni du contenu des autres sites Web de tierces parties.


      Le site Web de CareAxis utilise des « témoins » (« cookies » en anglais) pour personnaliser votre expérience en ligne. Un témoin est un petit fichier placé dans la mémoire de votre navigateur Web par un serveur Web.

      Un témoin ne peut jamais lancer de programme ni transmettre de virus informatique.Un des principaux objectifs des témoins est de vous faire gagner du temps en informant le serveur Web que vous retournez voir une page précise. Par exemple, si vous personnalisez une page ou si vous vous inscrivez à un service dans le site Web, un témoin permettra au serveur de se rappeler de vos renseignements lors de vos prochaines visites.

      Les témoins simplifient l’enregistrement de renseignements personnels, par exemple d’une adresse de facturation ou de livraison. Lorsque vous retournez dans le site Web, le serveur peut retrouver les renseignements que vous avez déjà fournis. Vous pouvez ainsi facilement utiliser les éléments que vous avez personnalisés.

      CareAxis pourrait occasionnellement utiliser des témoins pour faciliter les soins aux patients, les projets de recherche et les initiatives caritatives, mais vous avez toujours le choix d’accepter ou de refuser l’utilisation de témoins. La plupart des navigateurs (notamment Firefox, Google Chrome, Internet Explorer, Edge, Safari et Opera) acceptent les témoins par défaut. Vous pouvez facilement en modifier les paramètres pour refuser les témoins. Si vous choisissez de refuser les témoins, vous ne pourrez toutefois pas utiliser certaines fonctions interactives de notre site ou des autres sites que vous visiterez.

      ​Mises à jour

      Nous réviserons cette déclaration au besoin.

      Please complete and submit with attached resume

        First Name *
        Last Name *
        Email *
        Phone *
        Position *
        Clinic Name *
        Clinic Address *
        Why do you want to join CareAxis? *
        Resume *


        Information published on the CareAxis Web site is provided for information and educational purposes only. This is a Canadian Web site. Its content is intended for Canadian residents only. This Web site does not provide medical advice. Information provided on this site is not designed or intended to constitute medical advice or to be used for diagnosis.

        CareAxis, its physicians and/or its health-care practitioners shall not be liable for any damages, claims, liabilities, costs or obligations arising from the use or misuse of the material contained in this web site, whether such obligations arise in contract, negligence, equity or statute law. We do not guarantee or warrant the quality, accuracy, completeness, timeliness, appropriateness or suitability of the information provided.

        Links to other sites are provided as a reference to assist you in identifying and locating other Internet resources that may be of interest. Please remember that Internet resources are no substitute for the advice of a qualified health-care practitioner. We do not assume responsibility for the accuracy or appropriateness of the information contained in other sites, nor do we endorse the viewpoints expressed in other sites.

        Copyright and Use of Content

        All information on CareAxis Web site is copyrighted by CareAxis. As a visitor to this site, you are granted a limited license to display or print the information provided for personal, non-commercial use only, provided the information is not modified and all copyright and other proprietary notices are retained. None of the information may be otherwise reproduced, republished or re-disseminated in any manner or form without the prior written permission of an authorized representative of CareAxis.

        By using our website you agree to the policies and terms outlined in this Statement, and you consent to our use of cookies as outlined in this Statement.


        We will revise this statement as needed.


        CareAxis is committed to ensuring that the health information of our patients is treated with respect and safeguarded to ensure privacy.

        Personal information will only be used for the specific purposes for which it has been provided (e.g. to respond to a specific request, application for employment).

        Service Providers – We may employ third parties to facilitate our services or to provide our services on our behalf. We want to inform you that these third parties have access to the personal information provided to or collected by CareAxis. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

        Server Logs – We strive to improve the access, design and functionality of our Web site so that you are able to find the information you are seeking easily and quickly. In order to do this, we need to determine what information visitors access most frequently, and we may do this by tracking statistics such as IP address, browser type, domain name, access times and referring Web site addresses. These statistics are used to improve our Web site and ensure that it provides an optimal Web experience for visitors.

        When you come onto our site, the site will check to determine which browser you are using (i.e. Internet Explorer, Google Chrome) so that you are provided with the proper style sheet for that browser so that you may best view our site. We do not link server log information to any other data in a way that would enable us to identify individual visitors.

        External Web site links – This site contains links to external or third-party Web sites. CareAxis is not responsible for the privacy practices or the content of any third-party Web site.


        CareAxis website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed in your web browser’s memory by a web server. Cookies cannot be used to run programs or to deliver malicious software to your computer.

        One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if now or in the future you personalize pages on CareAxis website, a cookie helps the site recall your specific information on subsequent visits.

        This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the website on another occasion, the information you previously provided can be retrieved, so you can easily use the features that you customized.

        CareAxis may also occasionally utilize cookies to facilitate patient care, research or other charitable initiatives, but accepting or declining cookies is up to you. Most web browsers (including Firefox, Google Chrome, Internet Explorer, Edge, Safari and Opera) are usually set to accept cookies by default, but you can easily modify your settings to decline them if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this website or other sites you may visit.


        We will revise this statement as needed.

        We welcome your questions and feedback

          First Name *
          Last Name *
          Email *
          Phone *
          I am a... *
          Subject *
          Your message *

          You cannot copy content of this page